Refund policy

Returns & Refunds Policy

We want you to love your Grass Fed Soaps products — every bar, balm, and bottle is made with care in small batches using clean, non-toxic ingredients.

Because our products are personal care items, we’re unable to accept returns once they’ve been opened or used. But if something isn’t right, please reach out so we can try to make things right for you.

SavedBy Shipping Protection

We highly recommend adding SavedBy Shipping Protection at checkout to cover your order in case it’s lost, stolen, or damaged in transit.

If you opted in for protection, please follow the claim instructions included in your confirmation email — SavedBy will handle your replacement or reimbursement directly, quickly, and with minimal hassle.

If you did not purchase shipping protection and your package is lost or damaged, we’ll do our best to assist you but we can’t guarantee replacements or refunds for unprotected orders.

Lost, Stolen, or Damaged Packages

Once a package leaves our hands, it's in the care of the shipping carrier — but that doesn't mean you're on your own. If your order is lost, stolen, or arrives damaged, email us at hello@grassfedsoaps.com and we'll see how we can help make it right.

Please note: for a package to be considered lost, the carrier's tracking must show no scans or movement for at least 7 days. Once that window has passed, reach out and we'll take it from there.

Subscription Orders

When you choose a subscription, your products will automatically renew and ship on the schedule you select (for example, every 4, 6, or 8 weeks). You’ll receive an email reminder before each renewal.

Editing Your Subscription

To help maintain consistent order fulfillment and inventory, subscriptions can be edited or canceled after your first order has processed.

After your first order, you’ll be able to:

  • Update your next delivery date

  • Swap products or scents

  • Adjust delivery frequency

  • Cancel anytime

Cancellations After Renewal

Once a subscription order has been processed or shipped, we’re unable to cancel or refund that shipment.
Future renewals can still be adjusted or canceled anytime after your second order.

All Sales Are Final

Due to the nature of handmade skincare, all sales are final once your order has shipped.
We cannot accept returns or issue refunds for scent preference, texture differences, or other personal sensitivities — though we always list full ingredients on each product page so you can shop confidently.

Refund Exceptions

If an order is canceled before it ships, we can issue a full refund to your original payment method.
Refunds cannot be issued once an order has shipped.

Customer Experience Guarantee

We stand behind the quality of everything we make. If you’re ever unhappy with your experience, reach out to Hello@grassfedsoaps.com — we’ll review your situation personally and do our best to help.