Cancellation policy

 

Purchase Options & Cancellation Policy

We offer both one-time purchases and subscription options so you can choose what works best for you.

One-Time Purchases

All one-time orders are charged at checkout and cannot be canceled once processing has begun.
If you need to make a change to your order, please email Hello@grassfedsoaps.com as soon as possible — we’ll do our best to help before your order ships.

Subscription Orders

When you choose a subscription, your products will automatically renew and ship on the schedule you select (for example, every 4, 6, or 8 weeks). You’ll receive an email reminder before each renewal.

Editing Your Subscription

To help maintain consistent order fulfillment and inventory, subscriptions can be edited or canceled after your second order has processed (this includes your first and one renewal order).

After your second order, you’ll be able to:

  • Update your next delivery date

  • Swap products or scents

  • Adjust delivery frequency

  • Cancel anytime

Before that point, your subscription is locked in to ensure smooth processing and to honor the initial discount.

Cancellations After Renewal

Once a renewal order has been processed or shipped, we’re unable to cancel or refund that shipment.
Future renewals can still be adjusted or canceled after your second order.

Failed or Declined Payments

If a subscription payment fails, our system will automatically retry. If it remains unpaid after multiple attempts, your subscription may be paused or canceled.

Discounts & Promotions

Subscription discounts apply only while the subscription remains active.
If a subscription is canceled and later reactivated, pricing and discount terms may be subject to change.

Questions or Help

If you need help managing your subscription or have any questions, please reach out to Hello@grassfedsoaps.com — we’re happy to help.